IT Technology Services Senior Specialist Service Delivery Specialist, SAP BASIS

As a Service Delivery Specialist (SDS) at SAP, you will be a key member of the SAP Enterprise Cloud Services (ECS) organization, dedicated to ensuring the success of our customers" cloud transformation journey. You will serve as a trusted advisor, responsible for safeguarding and optimizing customers" investments in SAP Enterprise Cloud Services. Working closely with customer-facing units, you will track activities processed by delivery teams, collaborate with Technical Service Managers (TSMs) and Customer Delivery Managers (CDMs) to address technical delivery challenges, and ensure proactive activity preparations are completed. Your role involves maintaining a strong focus on customer satisfaction by delivering quality services throughout the customer lifecycle. You will play a pivotal role in collaborating with Customer Delivery Managers to address any delivery challenges and ensure a seamless experience for our customers. Your contributions will be instrumental in shaping the future of SAP and helping our customers operate profitably, adapt continuously, and grow sustainably. At SAP, we are committed to fostering a highly collaborative, caring team environment that values diversity and inclusion. As a market leader in enterprise application software, SAP empowers organizations of all sizes and industries to innovate through simplification. Our purpose-driven and future-focused work ethic, combined with a strong emphasis on learning and development, recognition of individual contributions, and various benefit options, makes SAP a great place to bring out your best. SAP is an equal opportunity workplace that values inclusion, health, well-being, and flexible working models. We believe in unleashing the full potential of all employees by investing in personal development and promoting a culture where everyone feels included and empowered to perform at their best. We are proud to be an affirmative action employer that provides accessibility accommodations to applicants with physical and/or mental disabilities. Join SAP in our mission to help the world run better through innovative technologies and inclusive practices. If you are passionate about making a difference and thrive in a collaborative, future-focused environment, we invite you to bring out your best at SAP. Please note that successful candidates may be required to undergo a background verification with an external vendor. Requisition ID: 424105 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,