IT Technology Services Senior Specialist- SAP Basis, HANA, SDM

Role Overview: As an experienced SAP technology professional at SAP, your main responsibility will involve managing the resolution of major incidents and crises that impact services and systems. Your role will be crucial in ensuring that incidents are handled efficiently and effectively, minimizing the impact on service delivery and maintaining the highest level of customer satisfaction. Your expertise in SAP technology and processes, exceptional problem-solving skills, ability to work under pressure, and collaboration with partners will be key in successfully fulfilling this role. Key Responsibilities: - Manage the resolution of major incidents and crises that impact services and systems - Ensure incidents are handled efficiently and effectively, minimizing impact on service delivery - Maintain the highest level of customer satisfaction - Utilize expertise in SAP technology and processes - Demonstrate exceptional problem-solving skills - Work under pressure and collaborate with partners effectively Qualifications Required: - Experience in SAP technology and processes - Strong problem-solving skills - Ability to work under pressure - Excellent collaboration skills - Previous experience in incident management is a plus,