Job
Description
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents . For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis+Gyr, where we manage energy better! Job Summary Purpose and Objective Responsible for L2 support within the global Client-Services organization. Supporting all relevant L2 incidents, problems, change and service requests, relating to infrastructure, collaboration, security, or any other relevant areas of CS support. Resolve technical issues, KB article improvements and coach L1 support team members. Represent key focus areas within Client Services, focusing on Infrastructure, collaboration, and security SPOC areas. Represent the local business for any IT related matters or an escalation point. Strong customer focus and collaboration between the various IT-Teams. Core Areas of Responsibility/Accountability Operations Streamlined resolution of all L2 Client-Services relevant tickets Strong focus on documentation, compliance, and communication Escalation and management of incidents, problems, change and service requests Ownership of KB articles relating to Client Services Granted elevated rights to support complex issues in the areas of infrastructure (Infra SPOC) or other. Global Support relating to L2 tickets Providing localized IT support as and when required. May provide local expertise when dealing with vendors in non-Client Service areas. Projects/Continuous Improvement Look for new opportunities to improve the operational effectiveness of the End User Compute environment. Be competent to support global, regional, and country level IT projects Increase the quality of the documentation and communication relating to SPOC areas within CS Continuous review and optimization of the existing processes in cooperation with other IT functions. Support projects owned by other global functions Documentation/Governance Process alignment to ITIL (including, change, Incident, and problem) and work with other functional teams for alignment. Follow existing Landis+Gyr processes, policies, and procedures. Review existing ones and where current ones are insufficient suggest optimizations. Corporate Citizenship Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling, or reducing waste Maintain awareness of identified and potential health and safety, quality and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety and Injury Management Responsibilities Policy Key Metrics Achieve customer survey feedback of 4 (out of 5) Experience, Educational / Professional or Vocational Qualifications Bachelor’s degree in computer science, business administration, electronic engineering or similar, or relevant industry experience. Service Desk experience “Senior” with a proven track record of L1/L2 Support model in a similar global / multi domain environment Good understanding in ITIL methodology. Working with global service desk systems, like ServiceNow. Microsoft certifications highly regarded with technical expertise of Microsoft operating systems and Applications, PC and server level (Windows 10, Windows server and Active Directory administration) Proactive “can do” attitude We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow. Job Title: IT Service Desk L2 Support Requisition ID: 21183 Location: Noida, UP, IN Workplace Type: Hybrid Career Level: Experienced Date Posted: Jun 4, 2025
