IT Engineer

Key Responsibilities

1. IT Infrastructure & Network Management

• Manage and maintain LAN, WAN, Wi-Fi, routers, switches, internet connectivity, and other networking infrastructure.
• Monitor network performance and troubleshoot connectivity issues across offices and factory units.
• Ensure reliable and uninterrupted IT infrastructure operations.

2. IT Hardware & Asset Management

• Manage desktops, laptops, printers, scanners, biometric devices, CCTV-related IT connectivity, and other IT equipment.
• Handle installation, configuration, maintenance, upgrades, troubleshooting, and repair of IT hardware.
• Maintain an updated IT asset inventory, including asset allocation, movement, repair history, and replacements.
• Ensure proper tracking and utilisation of IT assets across both organisations.

3. Employee IT Support & Troubleshooting

• Provide first-level and second-level technical support to employees for hardware, software, email, network, printer, and system-related issues.
• Resolve IT support tickets and service requests within defined turnaround times.
• Support onboarding and exit formalities, including system allocation, user account creation, access changes, and asset recovery.
• Assist employees with software installation, system configuration, access issues, and routine technical queries.

4. Data Security & Access Management

• Implement and monitor IT security practices, including antivirus, endpoint protection, system updates, backups, and access controls.
• Manage user accounts, passwords, permissions, and access rights in accordance with company policies.
• Support data backup and recovery processes and help prevent unauthorised access or data loss.
• Ensure secure handling of company information and compliance with internal IT policies.

5. Software, Applications & IT Operations

• Support the functioning of business applications, email systems, HRMS, ERP, and other company-used software.
• Coordinate with software providers for troubleshooting, upgrades, configuration, and issue resolution.
• Maintain documentation of IT processes, recurring issues, system configurations, and resolutions.

6. Vendor Management & Commercial Negotiation

• Coordinate with internet service providers, hardware suppliers, software vendors, and IT service partners.
• Obtain quotations, compare proposals, negotiate pricing, and recommend cost-effective solutions.
• Monitor vendor performance, service quality, response times, and closure of pending issues.
• Track AMC renewals, warranties, service contracts, and vendor invoices.

7. Factory IT Support & Travel

• Provide on-site IT support across Candor Foods and Handful of Health facilities in the Koparkhairane area.
• Travel between company factories and offices located within an approximate 1 km radius as required.
• Ensure timely resolution of IT infrastructure and employee support issues at all locations.

8. Reporting & Continuous Improvement

• Maintain records of IT issues, resolution timelines, hardware repairs, asset utilisation, and vendor performance.
• Identify recurring technical problems and recommend preventive measures.
• Support IT budgeting, cost optimisation, infrastructure upgrades, and technology improvements.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person