IT Customer Service New Associate-Messaging

As an IT Customer Service New Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should be proficient in email and chat processes, with good typing skills preferred. **Key Responsibilities:** - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support - Managing unplanned interruptions to restore normal service operations quickly for non-voice interactions like email, web, and chat **Qualifications Required:** - Any Graduation - 0 to 1 years of experience In this role, you will be required to solve routine problems primarily through precedent and referral to general guidelines. Your interactions will be within your team and with your direct supervisor. You will receive detailed instructions on all tasks, and your decisions will impact your work closely supervised. This role involves working as an individual contributor within a team with a predetermined, narrow scope of work. Please note that working in rotational shifts may be required.,