IT Automation & Business Systems Analyst

IT Automation & Business Systems Analyst - JD

We are seeking a results-driven IT Automation & Business Systems Analyst to oversee and optimize key business systems, drive automation initiatives, and support process improvement across the organization. The role will primarily focus on SaaS application administration, business analysis, and coordination with internal stakeholders and vendors. The ideal candidate should have hands-on experience with ERP-linked workflows, retail/e-commerce systems, and technical understanding of integrations.

Responsibilities

*SaaS Application & Vendor Management

*Manage and administer various SaaS applications used across the organization.

*Serve as the Business Point of Contact (POC) for all IT automation and business system requirements.

*Coordinate with multiple vendor POCs for issues, enhancements, and requirements.

*Ensure SLAs are adhered to by internal teams and external vendors.

*Maintain system access controls including user provisioning and deactivation.

Business Analysis & Process Improvement

*Understand ongoing end-user issues, business requirements, operational challenges and gather detailed requirements.

*Analyze business processes and propose necessary process improvements.

*Prepare workflow diagrams, process charts, and system requirement specifications.

*Improve existing systems by analyzing current practices and designing modifications.

Project Management & Implementation

*Define project milestones, phases, and deliverables.

*Monitor progress, prepare status reports, and ensure timely closure of tasks.

*Conduct training sessions and workshops to ensure smooth adoption by teams.

*Maintain release notes, technical documentation, and user guides.

*Conduct workshops, training sessions, and ensure successful implementation.

Technical & Operational Responsibilities

*Manage admin portals including user provisioning and customizations.

*Work on third-party integrations between ERP, SaaS tools, and enterprise systems.

*Use ticketing tools for issue tracking and closure.

Candidate Profile

*36 years of experience in IT Business Systems / Automation /ERP

*Experience in Retail or E-Commerce (high preference). Background in retail or e-commerce workflows such as POS, OMS, CRM, or inventory systems

*Hands-on experience in SaaS administration, user access control, and vendor coordination

*Strong business analysis skills with the ability to document workflows, translate requirements, and support UAT

*Understanding of API integrations and data flows between ERP and business tools

*Ability to analyze data using Excel and SQL to generate reports and insights

*Good understanding of IT process compliance, change management, and ticketing workflows

*Ability to manage multiple tasks, prioritize effectively, and deliver within SLAs

Technical Skills Required

SaaS Application Administration

ERP Functional Knowledge

Business Systems Integration Awareness

Basic Scripting

Ticketing & Service Management Tools - JIRA / Zoho Desk / ServiceNow logging, tracking, SLA follow-up

Documentation & Analysis Tools

Advanced Excel

E-commerce or Retail Tech Stack