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3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
You will be part of a multinational, people-focused enterprise serving a diversified industry range with a broad range of products and services. As one of the 15 largest automotive suppliers worldwide, you will contribute to a company with 400 facilities spread across 44 countries and over 190,000 employees. Working in a truly global environment, diversity and inclusion will be at the core of our culture. You will join PKC Group, a trusted partner in the global commercial vehicle wiring harness industry. Your responsibilities will include managing customer complaints, analyzing and resolving quality issues, handling non-conformities, and implementing corrective actions. Additionally, you will maintain quality documentation, report inspection results, analyze root causes of defects, and participate in internal and client audits. We are looking for candidates with a higher education background in a technical field. Fluency in English for business communication is essential, along with proficiency in MS Office, especially Excel. Practical knowledge in quality concepts such as FMEA, Ishikawa Diagram, statistical tools, and Lean Manufacturing (6S) will be required. Being open to teamwork, customer-oriented, and possessing strong communication and organizational skills are also important attributes for this role. If you are passionate about making a meaningful impact, we welcome you to join our team.,
Posted 5 days ago
5.0 - 8.0 years
0 Lacs
india
On-site
Job Description Custome Management - Execute the customer warranty protocols and reduce external defect costs. - Monitor the customer perception and define appropriate actions for customer satisfaction. - Evaluate and manage customer requirements post approval and implement the same through plant quality Customer Operational Quality Management Field failure analysis( System level ) - Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue & presentation to customer working level team - Prepare data for customer Sr management meetings indicating quality status and concerns - Report concerns / risks to supervisor (as per escalation matrix) to seek appropriate management interventions / decisions. - Execute troubleshooting process by using appropriate diagnostic tools to analyze system level interactions to the problem Cross Functional Teamwork Collaborate with various plants and departments on special projects to meet business requirements and ensure customer satisfaction (reduce customer complaints & liquidate blocked inventories) Internal Quality Standards Ensure readiness with all internal quality audit requirements for specific customers, address the escalations & non-compliance cases and ensure its resolution Problem Solving Execute to resolve quality issues by using appropriate Problem-Solving tools. Qualifications Qualifications: Required: Bachelor's degree in engineering (Mechanical, Automotive, Electrical, or Power electronics) 5-8 years of work experience in the automotive industry in Quality and Customer Quality functions Proven experience in customer warranty management and external defect cost reduction Strong knowledge of quality management systems and standards (e.g., ISO 9001, IATF 16949) Demonstrated ability in field failure analysis and root cause investigation Proficiency in using problem-solving tools and techniques (e.g., 8D, 5 Why, Ishikawa diagram) Excellent communication and presentation skills, with the ability to interact effectively with customers and cross-functional teams Experience with automotive diagnostic tools and system-level troubleshooting Knowledge of statistical and data analysis techniques
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
gujarat
On-site
You will be responsible for implementing quality standards, policies, and procedures across all entities within the Business Unit to meet the set quality objectives. This includes conducting regular audits to ensure compliance with the established standards. Your role will involve preparing, implementing, reviewing, and updating all Quality Management System (QMS) and Integrated Management System (IMS) related documentation such as manuals, procedures, SOPs, work instructions, formats, lists, and records. Conducting periodic quality audits is essential to verify that entities within the Business Unit are following the prescribed standards, policies, and procedures. You will be required to prepare reports on engineering audit findings, including performance percentages compared to compliance levels, and share them with relevant entities while also informing the department manager. It will be your responsibility to implement Quality Management SOPs, establish controls, and maintain documentation procedures in accordance with applicable ISO standards. Additionally, you will oversee the company's Environmental, Safety, and Energy certifications based on ISO9001, ISO14001, and ISO45001 requirements. Having knowledge of Total Quality Management (TQM) tools such as 5S, Quality Circles, Kaizen, and coordinating Six Sigma projects is crucial for this role. Familiarity with Statistical Process Control tools like Scatter Plots, Control Charts, Flow Charts, Cause and Effect diagrams, Histograms, and Bar Graphs will also be beneficial. Furthermore, you should have a good understanding of Management systems (ISO 9001, 14001, and 45001) and practical experience with Kaizen, Six Sigma, and various quality tools. Your ability to effectively interface with different stakeholders and drive continuous improvement initiatives will be essential in this position.,
Posted 1 month ago
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