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Team lead - Voice and Accent Trainer HCLTech

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Team lead - Voice and Accent Trainer at HCL Tech, your role involves enhancing the communication skills of the customer support team focusing on the Ireland and UK markets. Your responsibilities include: - Delivering comprehensive Voice & Accent training tailored to Ireland and UK communication styles. - Auditing customer interactions to identify gaps in communication, tone, and language. - Providing constructive feedback and coaching to enhance agent performance including accent neutralization, clarity, pacing, and customer handling etiquette. - Organizing and delivering periodic refresher modules to reinforce learning and address recurring challenges. - Developing and customizing trai...

Posted 1 month ago

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