Company Description iQor is a global provider of customer interaction and product support solutions in 18 countries. With 45,000 employees, we solve our client’s most strategic problems and partner with well-known brands to deliver customer support solutions across the consumer value chain. Our technology, logistics, and analytics platforms enable us to measure and analyze brand interactions for superior outcomes. Role Description This is a full-time on-site role for a Customer Service Representative at iQor India in Delhi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong communication and problem-solving skills Ability to work well in a team environment Experience in a customer-facing role is a plus High school diploma or equivalent Show more Show less
As a Training and Development Manager at iQor, your role will involve leading local efforts in HRIS, Recruitment, Compensation, and Compliance. You will be responsible for ensuring effective orientation for all employees, driving continuous improvement in the Training and Development team, and implementing new practices and processes to enhance organizational efficiency. Key Responsibilities: - Conduct effective orientation programs for new employees. - Analyze trends, manage metrics, and encourage skill development within the team. - Identify and implement process improvements. - Communicate training strategies regularly. - Lead by example and share best practices with other Training Managers. - Manage recruitment and selection activities to ensure adequate staffing. - Screen, interview, and evaluate internal and external applicants. - Coordinate internal transfers and negotiate salary offers. - Ensure compliance with federal, state, and local EEO laws and regulations. - Design and implement advertising campaigns and coordinate job fairs. - Manage Records Management for the STP site and maintain employee personnel files. - Compile HRIS reports and drive continuous improvement through metric management. - Consult on employee relations matters and job classifications. - Participate in team projects directed by the HR Manager. Qualification Requirements: - 5 or more years of experience in HR or a related field. - Working knowledge of various software packages. Education Requirements: - Bachelor's Degree in Human Resources, Business Administration, or a related field preferred. Physical Requirements: - Occasionally exert up to 10 lbs. of force. - Visual acuity for data analysis and computer work. - Ability to speak, type, and sit for extended periods. - Consistent attendance is crucial to the role.,