As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.
How You Will Contribute And What You Will Learn
- Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
- Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
- Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
- Share initial ideas for the professional direction of your organizational unit.
- Act as a professional advisor and mentor for staff, work teams, and task forces.
- Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
- Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
- Provide technical requirement inputs based on customers deployment experience.
Key Skills And Experience
You have:
- Bachelor's degree in engineering with 7-12 years of relevant experience.
- Provides technical requirement inputs based on customers deployment experience.
- Inputs to develop SW/HW build-controlled production releases.
- Creation and release of hardware/software documentation and customer notifications.
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
It would be nice if you also had:
- Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
- Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
