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IP Ethernet / NOC Engineer

4 - 9 years

Mumbai Thane Navi mumbai

Posted:1 week ago

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Job Description

Job Summary:

Network Support Engineer

Key Responsibilities by Category:

Experience Level

  • 510 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as

    Juniper /Cisco/Nokia/Ciena/Accedian

    .

Hardware Lifecycle Management:

Protocol Troubleshooting

  • Diagnose and resolve issues related to

    BGP, MPLS, Ethernet Switching, VLANs, STP, LAG

    .
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct

    RFC 2544

    testing and validate network throughput.
  • Assist field engineers with

    OTDR

    testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Technical Escalation:

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Cross-Functional Collaboration

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with

    Juniper, Cisco, Nokia, Accedian, Ciena

    .
  • Exposure to

    Telco infrastructure, FTTx, DWDM

    is a plus.

Certifications (Preferred)

  • Cisco:

    CCNA/CCNP

    , Juniper:

    JNCIA/JNCIS

    , Nokia certifications preferred.

Tools & Testing Experience

Proficiency with diagnostic and benchmarking tools including OTDR, iPerf, Wireshark, and various vendor-specific network management systems (NMS)

Soft Skills

  • Strong analytical, troubleshooting, and documentation abilities.
  • Calm and effective under pressure in high-availability environments.

Communication

  • Excellent verbal and written English communication skills.

Skills Required

IP Cisco NOC STP Router Bgp Telecom ISP

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Work Mode

Work from Office

Job Type

Full Time

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