International Voice process

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Job Description – Process Associate

Company: Turnaround Global Services
Job Title: Process Associate
Industry: KPO – US Process
Experience: 0–4 Years
Location: Office No. 203, Pentagon Tower P2, 2nd Floor, Magarpatta City, Pune – 411028

About the Role

Turnaround International is hiring Process Associates to join our US Process team. The role involves handling client interactions, supporting business processes, maintaining accurate information, and ensuring smooth day-to-day operations

.Key Responsibilities

• Handle Inbound and Outbound Calls with clients/customers.
• Work on Medical Billing, Insurance, Legal, Ancillary, and RCM processes.
• Understand and resolve client/customer queries professionally and efficiently.
• Provide accurate information regarding services, products, and process-related queries.
• Maintain accurate records, update systems, and prepare required reports.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Ensure timely completion of assigned tasks and maintain productivity targets.
• Coordinate with internal and cross-functional teams to resolve process-related issues.
• Ensure accuracy, quality, and consistency in day-to-day operations.
• Contribute to smooth project and process management.

Candidate Profile

• Experience: 0–5 years.
• Freshers with good communication skills are welcome to apply.
• Prior experience in US Healthcare, Medical Billing, Insurance, Legal, Ancillary, RCM, or KPO/BPO processes will be an advantage.
• Good verbal and written communication skills.
• Comfortable working in a US Night Shift.
• Basic computer knowledge and good typing/data-handling skills.
• Ability to work independently as well as collaboratively with a team.
• Strong attention to detail and willingness to learn.

Shift & Work Details

Shift Timing: 7:45 PM – 5:15 AM
Shift: US Night Shift
Week Off: Saturday & Sunday – Fixed
Work Mode: Work from Office
Transportation: Self-travel – Company transportation is not provided

Work Location-Turnaround Global Services

• Pentagon 2
• Pentagon 1
• Pentagon 4
• WTC, Kharadi, Pune

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Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person