K

International voice process

KG Invicta Services

2 Lacs

Bengaluru

Posted:4 hours ago

Job Description

Job description

Job Position: Junior Process Associate/ International Voice Process

Location: Bangalore

Comapany: KGIS

Shift: US Shift with rotational week off

Working days: 5 days working and 2 days rotational week off

Mode: Onsite

Eligibility: Any degree can apply

Pay: 17500-20000 per month

Roles & Responsibilities:

  • Handle inbound and outbound customer interactions professionally and efficiently.
  • Understand customer requirements and provide accurate information and appropriate solutions.
  • Deliver an exceptional customer experience by resolving customer queries in a timely manner.
  • Promote company products and services by identifying suitable opportunities for cross selling or upselling whenever applicable.
  • Maintain accurate records of customer interactions using CRM applications and internal systems.
  • Learn and effectively use company tools, applications, and process guidelines.
  • Meet individual and team productivity, quality, and performance targets.
  • Ensure compliance with company policies, quality standards, and process requirements.
  • Collaborate with team members and support business objectives to achieve process goals.

Perks and Benefits:

  • Food provided
  • Health insurance
  • Two way cab facility
  • ESI & PF
  • Annual Loyalty bonus of rupees 12000 per year
  • Sales Incentives + Night shift allowance

How to Apply:

Interested candidates can share their resume to the below mentioned email ID

HR Name: Deepika

Email ID: deepika.eswaran@kgis.co

Pay: ₹17,500.00 - ₹20,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time

Work Location: In person

Skills Required

US Shift Inbound Outbound Customer Experience Customer Queries Cross Selling Upselling CRM Quality Standards Health Insurance Sales Voice process (calls)

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Job Type

Full Time

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KG Invicta Services

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