International Voice Process

Position: Customer Support Associate
Process: International Inbound Voice – Telecom
Experience: Minimum 6 months in Inbound International Voice Process
Communication Skills: B2/C1 level
Working Days: 5 days a week
Week Offs: 2 rotational week offs
Shifts: Rotational shifts / US shifts
Transportation: 2-way cab facility within a 30 KM radius
Joining: Immediate joiners preferred
Interview Mode: Walk-in / Virtual
Selection Process: HR Round + Operations Round + Versant Assessment

Job Description – International Inbound Voice Process

Key Responsibilities:

• Handle inbound calls from international customers regarding telecom services and related queries.
• Provide professional customer support and ensure a positive customer experience.
• Understand customer concerns, troubleshoot issues, and provide appropriate resolutions.
• Assist customers with service-related inquiries, account queries, and requests.
• Communicate effectively in English with international customers.
• Maintain call quality, customer satisfaction, and process compliance standards.
• Document customer interactions accurately and follow established procedures.
• Meet assigned performance targets while delivering excellent customer service.

Candidate Requirements

✅ Minimum 6 months of experience in an inbound international voice process.
✅ Excellent English communication skills with B2/C1 proficiency.✅ Strong listening, problem-solving, and customer-handling skills.✅ Willingness to work in rotational shifts, including US shifts.✅ Flexibility to work with rotational week offs.✅ Immediate joiners preferred.

Important: Candidates with experience in Healthcare, Domestic, Banking, or Insurance processes will not be considered.

Interested candidates, please share your updated resumes at:

dileep.chamarthi@iscstech.com

Referrals are welcome! Please share this opportunity with suitable candidates in your network.

Work Location: In person