Job Overview:
Key Responsibilities:
- Handle inbound and outbound customer calls efficiently and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues promptly, escalating when necessary.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
- Document all customer interactions accurately in the CRM system.
- Meet or exceed individual and team performance targets such as call quality, average handling time, and customer satisfaction.
- Adhere to company guidelines and processes to ensure compliance and quality standards.
- Continuously improve product knowledge and communication skills.
- Work collaboratively with team members and other departments to resolve complex issues.
Preferred candidate profile
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Age criteria : Below 40 years
- Prior experience in a customer support or call center environment preferred.
- Strong problem-solving abilities and a customer-first mindset.
- Candidates have to join within a week
- Flexible to work in US shifts.
- Role - Customer support
- Looking for Candidates who worked in international voice process
- Customer Support experience preferred
- Must be ready to work in Night shift
- Minimum 1 year of experience in International Voice Process is mandatory.
- Two way cab is free of cost
- Work from office only (No work from home)
- Looking for Immediate joiners only
- Job location: Chennai (Ambattur)
- Candidates from Anywhere in TamilNadu can apply.
- Looking for below 40 age candidates
- 5 days work (Weekend fixed off)
- CTC - Max 4.18 LPA
Perks & Benefits
Fixed week off on Saturday & Sunday
Medical Insurance
Domestic voice process not recommended
Please share your updated resume to below contact,
Shajitha Shabana P S
AccesshealthcareTM
Mobile NO: 7823916231
Email: shajithashab.ps@accesshealthcare.com
Website: www.accesshealthcare.com
