International Voice Process - Customer Services Associate

Key Responsibilities:

1. Deal with customer issues and provide easy-to-follow solutions

2. Handle customer concerns and complaints in a timely and professional manner

3. Manage customer inquiries, resolve issues, and escalate unresolved cases when necessary

4. Deliver customer support through voice calls as part of an international banking support process

5. Perform back-office tasks including data entry, KYC processing, and account updates

6. Operate according to US time zones, often during night shifts to ensure 24/7 service coverage

7. Follow strict banking compliance and data security protocols to maintain confidentiality

8. Undergo training and adhere to defined procedures before handling live operations

Note:

1. Working days: 5 days working, 2 rotational offs

2. Transportation: One-way transportation provided

3. Location: Malad

Who can apply:

Only those candidates can apply who:

• are from Mumbai only

Whatsapp cv - 7838316259

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person