Integrated Business System

Key Responsibilities:1. System & Network Administration ● Install, configure, and maintain desktops, laptops, printers, and other IT equipment. ● Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity. ● Troubleshoot hardware and network issues promptly to minimize downtime.\ ● Manage user accounts, permissions, and access rights. 2. IT Support & Helpdesk ● Provide first-line technical support to end the employees for hardware, software, and connectivity issues. ● Log, track, and resolve IT service requests in a timely manner ● Assist in the setup and maintenance of video conferencing systems and telecommunication devices. 3. Software & Security Management ● Ensure all systems have updated antivirus and security patches. ● Support software installations, updates, and license management. ● Implement and monitor IT security protocols, including data backup and recovery processes. ● Support the enforcement of cybersecurity policies and assist in periodic audits. 4. Asset & Inventory Management ● Maintain accurate records of all IT assets and accessories. ● Coordinate procurement, repair, and disposal of IT equipment. 5. Coordination & Documentation ● Liaise with vendors and service providers for IT-related procurements and maintenance. ● Maintain documentation for network configurations, support tickets, and IT policies. ● Assist in preparing periodic IT performance and incident reports. 6.Qualifications & Skills: ● Education: Bachelor’s degree in Information Technology, Computer Science, or related field. ● Experience: 1–3 years of experience in IT support or system administration (for entry-level); 3–5 years for mid-level. ● Technical Skills: ○ Knowledge of Windows/Linux operating systems and Office 365 suite. ○ Basic networking (LAN/WAN, routers, switches, firewalls). ○ Familiarity with Active Directory, DNS, DHCP, and backup solutions. ○ Understanding of IT security and data protection best practices. ● Soft Skills: ○ Strong troubleshooting and analytical abilities. ○ Excellent communication and interpersonal skills. ○ Ability to manage multiple tasks and work under pressure. ○ Customer-focused with a proactive approach. ● Preferred Certifications (Optional): ○ CompTIA A+ / Network+ ○ Microsoft Certified: Modern Desktop Administrator Associate ○ ITIL Foundation Certification Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Paid time off Work Location: In person