Manager - Voice Process (Insurance Process) Computer Age Management Services (CAMS)

6.0 - 9.0 years

5 - 10 Lacs

Chennai

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Job Summary: Manage day-to-day call center operations to meet client targets, ensure high process quality, prevent revenue leakage, and maintain team attendance and productivity. Key Responsibilities: Achieve 100% client target fulfilment and meet all service TATs. Share reports and call records daily; ensure timely data purging. Maintain process quality at 95%+ Ensure 100% accurate updating of call dispositions. Monitor and meet connectivity targets. Prevent revenue leakage and raise monthly invoices within TAT. Manage attrition and minimize unplanned leaves. Qualifications: Bachelors degree or equivalent. 5+ years in call center or customer service operations preferably from insurance doma...

Posted 3 months ago

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Assistant Manager - UK Operations - Motor Insurance - 4+ Years - Pune Crescendo Global Leadership Hiring India

5.0 - 10.0 years

5 - 8 Lacs

Pune

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We are hiring for an Assistant Manager Operations with mandatory experience in UK Insurance (Motor Insurance) . This role offers an exciting opportunity to lead operational excellence, ensure compliance, manage team performance, and drive process improvement within a dynamic insurance environment. Your Future Employer - A globally recognized organization offering world-class operations and customer service support for international insurance clients, fostering a culture of excellence, innovation, and continuous development. Responsibilities - 1. Managing day-to-day operations while ensuring client-defined service level metrics (SLAs) are being met. 2. Leading team scheduling, leave managemen...

Posted 5 months ago

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Assistant Manager - Operations - UK Insurance - 2+ Years - Pune Crescendo Global Leadership Hiring India

5 - 10 years

7 - 10 Lacs

Pune

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Posted 6 months ago

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