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Customer Support- Instore Lead More Retail Mrpl

4.0 - 7.0 years

7 - 10 Lacs

mumbai, maharashtra, india

On-site

Key Responsibilities: Team Management: Lead and manage a team of 6-8 members, ensuring that store-related complaints and escalations are handled efficiently and resolved promptly. Data Analysis Reporting: Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance. Provide actionable insights to enhance customer experience. Complaint Management: Oversee the entire complaint process, identifying bottlenecks and systemic issues. Ensure timely resolution of complaints raised through emails, calls, and other offline methods. Process Improvement: Identify disruptions in the customer life cycle and collaborate with cross-functional teams to imp...

Posted 1 day ago

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