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Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Docume...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, updating availability in the RAVE system, recording and tracking queries, following standard processes, resolving client queries, accessing internal knowledge bases, updating self-help documents, identifying red flags, delivering excellent customer service, providing product support, troubleshooting client queries, maintaining logs, offering alter...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, and resolving client ...

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Support the process by managing transactions as per required quality standards. Field all incoming help requests from clients via telephone and/or emails in a courteous manner. Do...

You will be responsible for working on the background verification process for US employees at Wipro Limited. This will involve coordinating with vendors to complete the verification, liaising with employees to ensure the verification is done, triggering new checks for candidates, and maintaining a smooth verification process for all candidates. Additionally, you will be responsible for collecting and scanning documents, as well as uploading them to the internal portal. To qualify for this role, you should be a postgraduate with at least 1+ years of relevant experience. Excellent communication skills are essential, along with proficiency in the MS Office Suite. Exposure to Project Management...

The purpose of your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Support the process by managing transactions as per required quality standards. Field all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue. Update your availability in the RAVE system to ensure productivity of the process. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful r...

The role of Technical Support Specialist at our organization is crucial for providing effective technical assistance to our processes and ensuring timely resolution of client issues to meet service level agreements. Your responsibilities will include managing transactions with high quality standards, handling client help requests via phone and email, documenting user information and problem details, updating availability status, tracking and recording all queries and resolutions, following standard procedures, accessing resources for effective troubleshooting, learning product details for better client interaction, analyzing call logs for trends, maintaining self-help documents, escalating s...

The role at Wipro Limited involves providing effective technical support to the process and resolving client issues directly or through timely escalation to meet process SLAs. Responsibilities include managing transactions as per required quality standards, fielding help requests from clients via telephone and/or emails, documenting end user information, updating availability in the RAVE system, recording and tracking all queries received, following standard processes to resolve client queries, accessing internal knowledge bases for effective problem resolution, documenting call logs to identify trends, maintaining self-help documents for customers, and escalating serious client issues to th...