3.0 - 7.0 years

0 Lacs

karnataka

On-site

The role of Technical Support Specialist at our organization is crucial for providing effective technical assistance to our processes and ensuring timely resolution of client issues to meet service level agreements. Your responsibilities will include managing transactions with high quality standards, handling client help requests via phone and email, documenting user information and problem details, updating availability status, tracking and recording all queries and resolutions, following standard procedures, accessing resources for effective troubleshooting, learning product details for better client interaction, analyzing call logs for trends, maintaining self-help documents, escalating serious issues, delivering excellent customer service, providing product support and resolution, guiding users through solutions, assisting with product navigation, maintaining customer query records, offering alternative solutions, communicating effectively, making follow-up calls, undertaking product trainings, identifying learning opportunities, and staying updated with industry trends. Your performance will be measured based on the number of cases resolved, compliance with quality standards and SLAs, customer feedback, productivity, efficiency, absenteeism, and completion of technical trainings. The mandatory skill required for this role is Institutional Finance Buy Side Others, with a preferred experience of 3-5 years. Join us at Wipro to be a part of our journey in building a modern and innovative organization that values reinvention and constant evolution. We are looking for individuals who are inspired by reinventing themselves, their careers, and their skills. At Wipro, you will have the opportunity to contribute to our purpose-driven business and design your own reinvention. We welcome applications from individuals with disabilities to join our diverse and inclusive team.,

Posted 1 day ago

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Private Equity Fund Accounting Wipro Limited

8.0 - 12.0 years

0 Lacs

haryana

On-site

The role at Wipro Limited involves providing effective technical support to the process and resolving client issues directly or through timely escalation to meet process SLAs. Responsibilities include managing transactions as per required quality standards, fielding help requests from clients via telephone and/or emails, documenting end user information, updating availability in the RAVE system, recording and tracking all queries received, following standard processes to resolve client queries, accessing internal knowledge bases for effective problem resolution, documenting call logs to identify trends, maintaining self-help documents for customers, and escalating serious client issues to the Team leader. The role also entails delivering excellent customer service through diagnosis and troubleshooting of client queries, providing product support and resolution, assisting clients with product navigation, troubleshooting queries professionally, maintaining customer query records, processing all incoming calls and emails accurately, offering alternative solutions to retain customers, organizing ideas and effectively communicating oral messages, following up with customers for feedback and compliance to SLAs. Furthermore, the role requires building capability to ensure operational excellence and maintain superior customer service levels. This involves undertaking product trainings, enrolling in client-specific trainings, partnering with team leaders to identify training themes, updating job knowledge through self-learning opportunities, and maintaining personal networks. Performance parameters for the role include the number of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, customer feedback, productivity, efficiency, absenteeism, training hours, and number of technical training completed. The mandatory skills for this role are in Institutional_Finance_Buy_Side_Others with 8-10 years of experience. Wipro is undergoing a transformation to become an end-to-end digital transformation partner with bold ambitions. The organization encourages its employees to reinvent themselves and their skills, aiming for constant evolution in the business and industry. Wipro values purpose-driven individuals and provides opportunities for personal reinvention. Applications from people with disabilities are explicitly welcome.,

Posted 2 weeks ago

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