Production Specialist - L2

The role of Technical Support Specialist at our organization is crucial for providing effective technical assistance to our processes and ensuring timely resolution of client issues to meet service level agreements. Your responsibilities will include managing transactions with high quality standards, handling client help requests via phone and email, documenting user information and problem details, updating availability status, tracking and recording all queries and resolutions, following standard procedures, accessing resources for effective troubleshooting, learning product details for better client interaction, analyzing call logs for trends, maintaining self-help documents, escalating serious issues, delivering excellent customer service, providing product support and resolution, guiding users through solutions, assisting with product navigation, maintaining customer query records, offering alternative solutions, communicating effectively, making follow-up calls, undertaking product trainings, identifying learning opportunities, and staying updated with industry trends. Your performance will be measured based on the number of cases resolved, compliance with quality standards and SLAs, customer feedback, productivity, efficiency, absenteeism, and completion of technical trainings. The mandatory skill required for this role is Institutional Finance Buy Side Others, with a preferred experience of 3-5 years. Join us at Wipro to be a part of our journey in building a modern and innovative organization that values reinvention and constant evolution. We are looking for individuals who are inspired by reinventing themselves, their careers, and their skills. At Wipro, you will have the opportunity to contribute to our purpose-driven business and design your own reinvention. We welcome applications from individuals with disabilities to join our diverse and inclusive team.,