Position Description Position: Dispatcher Executive (Male candidates only) Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli (Work from office) Position Background: Inspiroz is searching for a Dispatcher Executive to join our team. The Dispatch Executive will be responsible is to monitor the ticketing portal and assign the new tickets to appropriate resources. Job Description: · Log all Incident/ Service request details, allocating categorization and prioritization codes · Ensure that the Ticket Assignment SLA targets are achieved daily · Make decisions quickly, often with limited information · Review and analyze the service boards and follow-up with support team · Process handoffs between teams and team members · Escalate major Incidents to appropriate team members · Take ownership of tasks and follows through to ensure complete resolution · Experience working in a team-oriented, collaborative environment Requirements: · The successful candidate should have a bachelor’s degree or equivalent certifications · Minimum 0-1 year of customer service experience as a Dispatcher · Possess great attention to details. · Knowledge on IT based solutions will be an added advantage · Work schedule as 5 days 10 hours shifts a week, mix of days and nights, Rotational week-off. Skills: A positive personality, attitude, happy and a team player Excellent customer service skills Excellent and Fluent English verbal and written communication skills Company Background: Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. Inspiroz, IT provides ongoing support and maintenance services through a unique model that blends on site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. We partner with school leaders, educators and corporates to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth. We take a unique approach to the use of technology in schools and corporates. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial. Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate More information on the company can be found at http://www.inspiroz.com Walk in Interviews details: Date - 30th June 2025 Time - 11.00am to 3.00pm Please carry your updated resume. Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Schedule: Rotational shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person
Urgent Opening for Network Dispatch role | Freshers | Navi Mumbai Posting Title: Network Dispatch Associate Company Name: Inspiroz IT Services Pvt ltd Job Location: Ghansoli, Mahape Work Mode: Work from office Job Description The Network Dispatch Associate is responsible for monitoring, managing, and coordinating IT operations in a fast-paced environment. This role ensures IT infrastructure availability and performance by proactively identifying and resolving incidents, dispatching technical teams, and maintaining communication with key stakeholders. Based on performance assessments, this role also qualifies as a foundational role and a pathway to other speciality roles in the organisation. The candidate must align with the organisation's mission, vision, and values. Role & responsibilities: Monitor IT infrastructure systems, networks, and applications using monitoring tools. Act as the first point of contact for IT incidents and service requests, ensuring timely acknowledgement and resolution. Analyse, prioritise, and escalate incidents as per defined protocols. Dispatch technical teams, engineers, or field service personnel to address IT issues. Maintain clear and concise documentation of incidents, actions taken, and resolutions on tickets. Coordinate with internal and external teams to ensure minimal service disruption. Provide real-time updates to management and relevant stakeholders during critical incidents. Contribute to continuous improvement initiatives by identifying recurring issues and recommending long-term solutions. Follow IT service management (ITSM) best practices, such as ITIL frameworks. Assist in disaster recovery and business continuity planning efforts. Perform routine health checks and report any anomalies. Required Qualifications & Skills: Bachelors degree in information technology, Electronics, Communications, or a related field. Strong communication and coordination skills. Decent understanding of IT systems, networking, and cloud environments. Ability to work in a 24/7 shift-based environment. Excellent problem-solving and decision-making abilities. Technical Skills: IT monitoring and ticketing tools: (e.g., Connect Wise Manage, N-able, Connect Wise Automate), ITIL frameworks, ITSM processes, scripting/automation (Python, Power Shell). Certifications: ITIL Foundation Certification or equivalent Timings for Shifts: (10 hrs Shift 5 days working) 7:30 am - 5:30 pm 12:30 pm - 10:30 pm 7:30 pm - 5:30 am 9:30 pm - 7:30 am Work Experience: 0 - 6 Months Additional Skills: CCNA, MCP Company Background: Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. Inspiroz, IT provides ongoing support and maintenance services through a unique model that blends on site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. We partner with school leaders, educators and corporate to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth. We take a unique approach to the use of technology in schools and corporate. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial. Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate. For more information kindly visit the company website http://www.inspiroz.com Interested candidates can share their updated resume on email ID: [email protected] Note: Interviews will be conducted face to face. Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Work Location: In person
The primary function of the SOC Associate is to analyze any incidents flagged by the Security Tools and undertake a detailed investigation of the Security Event. You will determine whether the security event will be classified as an incident and coordinate with the customer IT/in-house Managed services team for the resolution of the Security Incident. Responsibilities: - Escalate validated and confirmed incidents to Managed Services team. - Notify Account Managers of incidents and required mitigation work. - Fine-tune SIEM rules to reduce false positives and remove false negatives. - Collect global threat intelligence and internal threats then inject actions based on analysis and recommendation. - Proactively research and monitor security information to identify potential threats that may impact the organization. - Develop and distribute information and alerts on required corrective actions to the organization. - Learn new attack patterns, actively participate in security forums. - Work closely on Vulnerability Assessment and coordinate with Managed services team. - Understand the structure and the meaning of logs from different log sources such as FW, Servers, and End User Devices. - Perform analysis and report breaches in Backup Compliance such as Barracuda, EMC Avamar, Datto. - Perform threat intel research. - Open and update incidents in ConnectWise Manage to report the alarms triggered or threats detected. Analysts should properly include for each incident on CW Manage all details related to the logs, alarms, and other indicators identified in accordance with the intervention protocol of each client and the SLA. - Track and update incidents and requests based on clients" updates and analysis results. Requirements: - Knowledge or hands-on experience of implementation and management of CrowdStrike Falcon, ConnectWise Manage, ConnectWise Automate, Windows AD, Linux, and Infra technology. - Experience with Security Information Event Management (SIEM) tools, creating advanced correlation rules, administration of SIEM, system hardening, and Vulnerability Assessments. - Expertise in TCP/IP network traffic and event log analysis. - Knowledge and hands-on experience with Falcon CrowdStrike, ConnectWise Manage, Bit Defender Gravity would be nice to have. - Knowledge of ITIL disciplines such as Incident, Problem, and Change Management. - Configuration and Troubleshooting experience on Checkpoint, Cisco, FortiGate, Palo Alto, and SonicWALL firewalls would be an added advantage. - Knowledge of Scripting. Timings for Shifts: (10 hrs Shift 5 days working) - 7:30 am - 5:30 pm - 12:30 pm - 10:30 pm - 7:30 pm - 5:30 am - 9:30 pm - 7:30 am Work Experience: 0 - 6 Months Additional Skills: CCNA, MCP Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders, educators, and corporates to improve the way technology is used to drive transformational outcomes and achieve operational goals. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial. For more information kindly visit the company website http://www.inspiroz.com Interested candidates can share their updated resume on email ID: samruddhi.s@inspirozit.com Note: Interview will be conducted face to face. Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Provident Fund Work Location: In person,