Position Description Position: Dispatcher Executive (Male candidates only) Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli (Work from office) Position Background: Inspiroz is searching for a Dispatcher Executive to join our team. The Dispatch Executive will be responsible is to monitor the ticketing portal and assign the new tickets to appropriate resources. Job Description: · Log all Incident/ Service request details, allocating categorization and prioritization codes · Ensure that the Ticket Assignment SLA targets are achieved daily · Make decisions quickly, often with limited information · Review and analyze the service boards and follow-up with support team · Process handoffs between teams and team members · Escalate major Incidents to appropriate team members · Take ownership of tasks and follows through to ensure complete resolution · Experience working in a team-oriented, collaborative environment Requirements: · The successful candidate should have a bachelor’s degree or equivalent certifications · Minimum 0-1 year of customer service experience as a Dispatcher · Possess great attention to details. · Knowledge on IT based solutions will be an added advantage · Work schedule as 5 days 10 hours shifts a week, mix of days and nights, Rotational week-off. Skills: A positive personality, attitude, happy and a team player Excellent customer service skills Excellent and Fluent English verbal and written communication skills Company Background: Inspiroz IT Services Pvt Ltd - At Inspiroz IT, we solve technology challenges by providing unmatched expertise through strategy, implementation, and managed services. Inspiroz, IT provides ongoing support and maintenance services through a unique model that blends on site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. We partner with school leaders, educators and corporates to improve the way technology is used to drive transformational outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each technological environment through various phases of evolution and growth. We take a unique approach to the use of technology in schools and corporates. Our Customer Promise is to be Helpful, Responsive & Entrepreneurial. Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate More information on the company can be found at http://www.inspiroz.com Walk in Interviews details: Date - 30th June 2025 Time - 11.00am to 3.00pm Please carry your updated resume. Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Schedule: Rotational shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person