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Lead - Enterprise Life Cycle Management Tata Tele Business Services

15.0 - 19.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: You will be responsible for managing the SME Customer CC Operations for L2, ensuring quality, reduction of CCI, MTTR, and repeat issues, and ensuring DNPS/CSAT. Your role will involve creating Customer Life Cycle Management for all processes, conducting audits of CLCM, and ensuring compliance and continuous improvements in life cycle management to enhance customer experience. Additionally, you will be sharing digital requirements with the CE team, validating RFPs from the customer perspective, tracking partner KPIs, and participating in new project conceptualization and requirement gathering. Key Responsibilities: - Partner Management - Ensuring Quality and Reduction of CCI, M...

Posted 2 months ago

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