Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly & professionally * Maintain high NPS score through excellent service delivery * Collaborate with teams on process improvements Flexi working Work from home Annual bonus
As a Branding & Packaging Designer at InGrained, you will play a crucial role in transforming small business ideas into timeless and tactile brand identities. Your passion for storytelling and structure will be key in creating brand identities that resonate with our audience. Key Responsibilities: - Think creatively in color palettes and dielines to develop innovative designs - Translate brand identities into impactful packaging solutions - Collaborate closely with founders and small businesses to understand their vision - Utilize tools such as Illustrator, Photoshop, or similar software to bring ideas to life Qualifications Required: - Possess an undergraduate degree or diploma in Branding or Communication Design In this role, you will be responsible for: - Designing packaging collections, brand collaterals, and mockups - Translating brand identities into tangible packaging systems - Collaborating with the production team to ensure seamless execution of designs Join InGrained to unleash your creativity and make a significant impact on the branding and packaging strategies of small businesses.,