Infrastructure Monitoring Specialist/Consultant Specialist

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Infrastructure Monitoring Specialist.

In this role, you will:

Principle Responsibilities
Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services. They deliver lasting, preventative improvements that cross the development/operation team divides. They coordinate our response to service impacting incidents Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort Applying their expertise and experience to assist with architecting the next generation of services Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required Representing ITID outwards to manage quality of service delivered. Customers / Stakeholders Stakeholder Engagement Understand analyze changes in technology process across the Group / regions that would impact development support of builds tools. Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions. Communication Communicate project updates / progress, action plans / issues on timely basis. Organize lead meetings with regional teams for development or support of deliverables. Escalation Management Proactively identify problem situations and resolve to give maximum customer satisfaction.