Job
Description
Responsibilities Infrastructure architect and software support position responsible for systems that manage building automation, software licensing, and other functions supporting a global real estate management organization. Building automation systems are deployed with centralized cloud hosts running enterprise software, integrated with edge devices within each building via secure segmented networks. Position is responsible for maintaining compliance of systems & applications with technical requirements, security standards, access control, performance, change management, and troubleshooting. Support a variety of building automation systems hosted in cloud environments, connected to sensors, actuators, and controllers via secure & segmented software-defined networks. Perform regular testing and validation of vulnerability patches applied to software, databases, and operating systems Manage overall system security and IT continuity plan, including regular database backups, password updates, access, and regular validations Monitor system performance and investigate/diagnose/address performance issues when needed Contribute to network and cloud transformation efforts to improve system performance, scalability, reliability, and security Collaborate with cross-functional teams to integrate new technologies and optimize existing infrastructure. Client-focused approach, with the ability to understand user problems and deliver solutions that enhance end user experience and application performance. Ability to support a global IT portfolio footprint, with availability to address critical issues outside of standard business hours when necessary Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years supporting building management systems 5+ years hands-on experience supporting cloud-based solutions on multiple operating systems Excellent communication skills (written and verbal). Able to clearly communicate with leadership and colleagues about technical capabilities, limitations, issues, and recommendations. Highly organized, detail oriented, independent, and resourceful. Able to manage complex technical projects with diverse global stakeholders and detailed, interdependent requirements Experience with Agile practices and associated tools Able to quickly diagnose and troubleshoot issues Exposure to IT asset and inventory management, network knowledge regarding ACL and VLAN configuration management,
