Infra Tech Support Practitioner

Key Responsibilities

• Respond to user and client escalations and involve functional or management teams as required.
• Manage incidents and requests using ITSM tools.
• Apply, test, and implement changes, followed by proper customer handover.
• Handle incidents/problems/service requests promptly to reduce impact on client service quality.
• Participate in high-priority on-call support groups for smooth role transition.
• Identify and suggest opportunities for operational improvements and automation.

Technical Experience

• Hands-on experience in

  Windows Server Administration

  .
• Strong troubleshooting and analytical skills in

  Windows Server environments

  .
• Deep technical knowledge in

  VMware virtualization (v5.x / v6.x)

  .
• Experience in

  installing, patching, managing, and upgrading

  Windows servers.
• Skilled in managing

  data security

  , user access configuration, and maintaining system stability.

Professional Attributes

• Excellent communication and presentation skills.
• Leadership, team handling, and team building capabilities.
• Strong analytical and problem-solving abilities.
• Ability to work independently and proactively.

Mandatory Skills

Windows Server Administration, VMware (5.x/6.x), Server Patching & Upgrades, Incident & Change Management, Data Security, ITSM Tools