Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

AWS Networking

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across different platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across all server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that systems remain operational and efficient. Roles & Responsibilities: - Expected to perform independently and become an SME. -Good knowledge CISCO router , Firewall, AWS networking. -AWS Infra services - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology solutions across various platforms. - Provide timely and effective support for hardware and software issues. - Document technical processes and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Networking. - Strong understanding of network protocols and services. - Experience with cloud infrastructure management. - Familiarity with troubleshooting network connectivity issues. - Knowledge of security best practices in cloud environments. Additional Information: - The candidate should have minimum 2 years of experience in AWS Networking. - This position is based at our Bengaluru office. - A 15 years full time education is required.