Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies for enhanced network operations- Conduct regular network performance monitoring and optimization- Troubleshoot and resolve network issues efficiently Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations- Good To Have Skills: Experience with Cloud Network Operations- Strong understanding of network infrastructure and protocols- Knowledge of network security principles and best practices- Experience with network monitoring tools and technologies Additional Information:- The candidate should have a minimum of 5 years of experience in Enterprise Network Operations- This position is based at our Pune office- A 15 years full time education is required Qualification 15 years full time education