Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : DevOps
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will be responsible for troubleshooting hardware and software problems, providing solutions, and implementing technology at the operating system level. Your role will require both remote and onsite support, ensuring that all systems function optimally within the defined operating model and processes. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Strong understanding of continuous integration and continuous deployment practices. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Familiarity with containerization technologies like Docker and Kubernetes. - Knowledge of scripting languages such as Python, Bash, or PowerShell. Additional Information: - The candidate should have minimum 7.5 years of experience in DevOps. - This position is based at our Kolkata office. - A 15 years full time education is required.