5.0 - 9.0 years

0 Lacs

kerala

On-site

You should have experience in application monitoring and Azure Cloud monitoring tools for infrastructure monitoring. Your expertise should include proactively monitoring and resolving issues, as well as coordinating activities with Product/Regional technical support teams. Knowledge in the finance domain, enterprise architecture, microservices architecture patterns, and best practices is essential. You should also be familiar with architecture/design patterns and NFR analysis and validation. A fair understanding of the recommended technology stack including Angular, .NET, Entity Framework, Docker, Kubernetes, and SQL Server would be beneficial for this role.,

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Product Support Analyst Simplify Healthcare

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an Application/Product Support Engineer, you will be responsible for providing Level 1 and Level 2 support for web-based products and their associated cloud or on-premises infrastructure. Your primary focus will be on managing incidents, delivering excellent customer service, and ensuring timely problem escalation and resolution. With 3 to 6 years of experience in a product technical support environment, you will play a crucial role in troubleshooting and resolving application and infrastructure-related issues. You will provide technical support to end users through various channels such as phone, email, and web-based tools. Additionally, you will advise users on proper product usage and coordinate with Level 3 support when necessary. Your responsibilities will also include assisting customers during product deployment, ensuring timely resolution of user issues in line with defined SLAs, and proactively identifying recurring problems to implement continuous service improvement measures. You will create and maintain knowledge base documents, SOPs, and incident documentation for support activities. Collaboration with cross-functional teams to understand requirements and deliver effective technical solutions is essential. You will also be involved in coordinating the setup and maintenance of DEV/QA/UAT environments, monitoring servers, databases, and network devices, and analyzing system alerts to minimize service disruptions. Strong skills in problem analysis, incident resolution, and root cause identification are required for this role. You should be able to work effectively in a fast-paced, agile environment, demonstrating critical thinking and problem-solving capabilities. Excellent written and verbal communication skills, as well as the ability to handle client interactions confidently, are crucial. This position may require working in 24x7 rotational shifts. Familiarity with IT infrastructure components, infra monitoring and log analysis tools, incident management tools, and ITIL processes is necessary. Exposure to agile delivery methodologies is desirable. If you are a self-motivated individual with a positive attitude and openness to change, we encourage you to apply for this challenging opportunity.,

Posted 1 month ago

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SolarWinds Magnamious Systems Pvt. Ltd.

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The ideal candidate should possess a minimum of 2 years of experience in the field. You should be able to join immediately or within a maximum of 30 days. Your responsibilities will include: - Having hands-on experience with network, security, infrastructure, and cloud monitoring and observability tools such as NMS, ManageEngine, SIEM, SolarWinds, motadata, etc. - Understanding network monitoring protocols like SNMP, Syslog, NetFlow, etc. - Knowledge of various Microsoft authentication and monitoring protocol methods including WMI, WinRM, LDAP, Kerberos, NTML, Basic, etc. - Understanding of Windows and Linux operating systems, infrastructure monitoring such as SCCM, and web server performance monitoring. - Familiarity with network security products like Firewall, Proxy, Load balancers, WAF. - Understanding of SAN, NAS, and RAID technologies. - Knowledge of SQL, MySQL deployment, and monitoring performance statistics. - Understanding of infrastructure, application availability SLA, and experience in troubleshooting performance challenges and suggesting best practices. - Developing platform-specific alerts and reports based on customer requirements. If you meet the above criteria and are looking for a challenging opportunity, we would like to hear from you.,

Posted 1 month ago

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