Technical Specialist-Cloud & Infra Engg Birlasoft Limited

2.0 - 5.0 years

1 - 3 Lacs

pune, maharashtra, india

Remote

configuration for new joiners on laptop/MacBook Installing and Configuring Systems: Setting up computer hardware, software, networks, printers Troubleshooting and Diagnosing Issues: Identifying and resolving technical problems with hardware, software, and networks. Providing Technical Support: Assisting end-users with technical issues, either in person or remotely Troubleshooting Microsoft product including Outlook, Excel, Word, PowerPoint, OneNote & Onedrive Apple MacOS End-user support. Good Knowledge of networks, protocols, and IT security Dell, HP Laptop & Apple MacBook Hardware's issues troubleshooting. Installing, Managing, and Configuration Windows /MAC Operating System Nexthink, SCCM , Beyond trust tool support for remote user's Ticketing tool knowledge of Service now Escalate issue with L2/L3 if issue not resolved. Providing support on call, Microsoft teams and mail

Posted 5 days ago

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