Infomap BPO

Duties and Responsibilities: Perform regular reconciliation of customer/vendor accounts to ensure accuracy and completeness of financial transactions. Identify and investigate discrepancies, variances, or outstanding issues in customer/vendor accounts. Collaborate with internal teams, such as Accounts Receivable/Payable, Sales, and Customer/Vendor Support, to gather relevant information and resolve outstanding issues. Communicate effectively with customers/vendors to address any payment or billing discrepancies, resolve disputes, and provide timely updates on reconciliation progress. Maintain documentation of reconciliation activities, including supporting evidence and audit trails. Work closely with the Finance team to provide necessary data and reports for month-end and year-end closing activities. Identify process improvement opportunities to enhance the efficiency and effectiveness of the reconciliation process. Develop and maintain positive relationships with customers/vendors, providing excellent customer service and timely resolution of any issues. Stay updated on industry best practices, trends, and regulations related to customer/vendor reconciliation. Qualifications and Requirements: Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience). Proven experience in customer/vendor reconciliation or a similar role. Strong understanding of accounting principles and financial transactions. Proficiency in using financial software and tools, such as ERP systems and spreadsheets. Excellent analytical and problem-solving skills with a keen attention to detail. Effective communication and interpersonal skills for building relationships with customers/vendors and collaborating with internal stakeholders.