Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000+ people around the world. About the role: Influx is looking for a tech-savvy, eager-to-learn individual in Indonesia/Philippines to join our team as a Tech Agent - SAP Level 1. You’ll be tasked with providing essential support and assistance to customers through various platforms. In this role, you will: Provide SAP- Level 1 technical support to customers, responding to inquiries and issues in a timely and efficient manner. Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated. Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority. Providing exceptional customer service (solving customer problems, answering customer questions confidently) through excellent English communication. This role requires a blend of problem-solving skills, clear communication, and a dedication to delivering excellent customer service. To succeed, you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers. This is a work-from-home role with occasional meetups and events with other team members! What we’re looking for: Must have prior exposure to SAP (for example, as a user). Understanding SAP Modules: Application of Standard Modules. Which department area does this relate to? Experience in helpdesk support is a must. Outstanding fluency in English (having an IELTS/TOEFL Score is preferable) High level of confidence to communicate with native English speakers. Organized with strong communication skills, able to effectively share information with both technical and non-technical audiences. Strong problem-solving and troubleshooting skills with basic understanding of computer systems, mobile devices, and common troubleshooting methods. Basic knowledge of operating systems (Windows, macOS, or mobile devices) Willingness to learn and develop skills in technical support and remote device management. What we offer: Work from home (WFH) arrangement. A supportive, collaborative, and high-performance environment at work that supports a life outside work. A set of international clients with high standards of excellence. An international team. Comprehensive training to equip you with the knowledge and skills necessary to excel in the role. Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment. How We Operate / Our Values: Treat others as you would like to be treated Do what you say you’re going to do. Show don’t tell Prioritize the listener Focus on the facts If this sounds interesting to you, join us by clicking on Apply! Fresh graduates are also welcome to apply :) Employment type: Full-time only, 44 hours per week. IMPORTANT NOTES: This role is only open to applicants from Indonesia/ Philippines. Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with @influx.com Show more Show less
The Learning AI Specialist is responsible for enabling and scaling AI adoption inside the Learning Design team by building light automations, curating prompt libraries, and designing AI pilots that accelerate learner development. This role acts as an enabler and teacher, making AI usable for Learning Specialists, Learning Assessors, and other teams, while ensuring that solutions are safe, ethical, and repeatable. The position bridges curiosity about technology with strong communication and facilitation skills: turning complex AI capabilities into simple workflows, teaching colleagues how to apply AI effectively, and documenting solutions for others to replicate. While not a professional engineer, the Learning AI Specialist is expected to code through AI, using generative AI tools to produce, test, and refine scripts, dashboards, and automations that directly support business outcomes such as faster onboarding, improved QA, and stronger Net Revenue Retention (NRR) . Key Responsibiliti esCurate and maintain AI prompt/context librari esDesign and run AI pilots for learni ngBuild light automations to support Specialists and Assesso rsEnable Learning Specialists, Learning Assessors, and other tea msEnsure responsible AI adopti on What We're Looking For2-5 years of experience in AI applications in learning (prompt engineering, AI-supported design, simulation s).Ability to use AI tools to generate, test, and refine code and automatio ns.Familiarity with no-code tools and dashboar ds.Strong written and verbal communication in Engli sh.Experience facilitating training or enablement sessio ns.Culturally competent with strong cross-cultural communication ski llsShould have a High-Performance Computing Sys t em to run complex analytical software (e.g., SQL, BI Tools) and manage large datasets. High-quality headset for clear communicati on. What We Bring to The T ableA 100% work-from-home opportunity with a flexible, follow-the-sun working arrange mentCareer development opportunities in a fast-growing, global comp any.A supportive and inclusive work environment that values diversity and collabora tionThe chance to work with leading brands and make a real impact on their customer experi ence How We Operate / Our V aluesTreat others as you would like to be tr eatedDo what you say you're going to do. Show don't tellPrioritize the lis tenerFocus on the facts Ready to Jo in UsIf you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you! Apply now to join Influx and help us redefine the human experience in online bus iness. IMPORTANT NOTES:Influx never asks candidates to make any payment throughout the entire recruitment p rocess.Successful candidates will be contacted only through email ending with @infl ux.com.