The senior executive should promptly attend to customers on email , telephone and wats app immediately for their inquires The inquires should be acknowledged and replied to in a timely manner Negotiate ocean freight rates with Shipping lines , International agents and Local agents Quote the customer, negotiate with customer in proper manner and to match their expectations Update all customers for all their critical milestones of the shipment if needed Maintain a DSR for all shipments Follow up with existing customers for new business Working with the team and supporting each other Speaking and writing emails in English
The senior executive should promptly attend to customers on email , telephone and wats app immediately for their inquires The inquires should be acknowledged and replied to in a timely manner Negotiate ocean freight rates with Shipping lines , International agents and Local agents Quote the customer, negotiate with customer in proper manner and to match their expectations Once the shipment is confirmed, ensure information is shared with the team internally Place bookings with carriers / Agents , coordinate for timely delivery of cargo Update all customers for all their critical milestones of the shipment Maintain a DSR for all shipments Follow up with existing customers for new business Working with the team and supporting each other Speaking and writing emails in English