We are looking for only experienced female professionals from voice/non voice process who can be trained in initial analysis and categorisation of such complaints and follow up with authorities for next steps. Since the job involves analysing CSEAM (Child Sexual Exploitative Abuse Material) content and categorisation of the same so that the Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need to apply. Position Overview: The Complaint Processing Executive is responsible for managing, resolving & extracting intel from data & complaints efficiently and effectively, ensuring high levels of compliance with Organisation policies and legal standards. This role requires excellent communication skills, attention to detail, and the ability to handle complaints with empathy and professionalism. Experience in Years:- 1. Since the process involves both voice and non-voice work, the candidate should have not less than 2 years of Voice Process Experience in a Call Centre. 2. International BPO experience (Banking or Insurance Process) shall be given preference. 3. Candidates with Non-Voice background will also be considered, however, upon selection, they have to take calls as well. 4. Since the job involves analysing CSEAM content and categorisation of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need to apply. Skill Sets:- 1. Not less than 40 WPM@100% accuracy in Typing in English.(Highly proficient in Key Board Skills) 2. Good over the Phone Etiquettes (The same team will also have to respond to telephonic complaints pertaining to related issues) 3. Good interpersonal skills(Since it required interacting with senior ICP and other organisation leaders) 4. Good business communication & documentation skills 5. Should be disciplined and professional 6. Proficiency in MS Excel (Basic level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns, etc) 7. MS PPT, Proficiency(Working with stock designs within Office 365) Language:- 1. Since large number of staff are speakers of vernacular language, knowledge of Telegu is preferred. 2. Should be fluent in English (spoken and written) and should have working knowledge of Hindi. Shift – Depending on rostering, some employees may have to work in any of the assigned shifts. Interested candidates may share CV at [email protected] Job Type: Full-time Pay: ₹11,039.12 - ₹25,253.77 per month Benefits: Health insurance Provident Fund Experience: International voice process: 2 years (Preferred) Language: English, local language (Preferred) Work Location: In person Speak with the employer +91 9205923338
We are looking for only experienced female professionals from voice/non voice process who can be trained in initial analysis and categorisation of such complaints and follow up with authorities for next steps. Since the job involves analysing CSEAM (Child Sexual Exploitative Abuse Material) content and categorisation of the same so that the Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need to apply. Position Overview: The Complaint Processing Executive is responsible for managing, resolving & extracting intel from data & complaints efficiently and effectively, ensuring high levels of compliance with Organisation policies and legal standards. This role requires excellent communication skills, attention to detail, and the ability to handle complaints with empathy and professionalism. Experience in Years:- 1. Since the process involves both voice and non-voice work, the candidate should have not less than 2 years of Voice Process Experience in a Call Centre. 2. International BPO experience (Banking or Insurance Process) shall be given preference. 3. Candidates with Non-Voice background will also be considered, however, upon selection, they have to take calls as well. 4. Since the job involves analysing CSEAM content and categorisation of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need to apply. Skill Sets:- 1. Not less than 40 WPM@100% accuracy in Typing in English.(Highly proficient in Key Board Skills) 2. Good over the Phone Etiquettes (The same team will also have to respond to telephonic complaints pertaining to related issues) 3. Good interpersonal skills(Since it required interacting with senior ICP and other organisation leaders) 4. Good business communication & documentation skills 5. Should be disciplined and professional 6. Proficiency in MS Excel (Basic level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns, etc) 7. MS PPT, Proficiency(Working with stock designs within Office 365) Language:- 1. Since large number of staff are speakers of vernacular language, knowledge of Telegu is preferred. 2. Should be fluent in English (spoken and written) and should have working knowledge of Hindi. Shift – Depending on rostering, some employees may have to work in any of the assigned shifts. Interested candidates may share CV at recruitments@childprotection.org.in Job Type: Full-time Pay: ₹11,039.12 - ₹25,253.77 per month Benefits: Health insurance Provident Fund Experience: International voice process: 2 years (Preferred) Language: English, local language (Preferred) Work Location: In person Speak with the employer +91 9205923338
We’re seeking a dynamic cybersecurity manager to join our team at India Child Protection As a cybersecurity manager, you’ll develop and oversee the implementation of our firm’s cybersecurity strategies. You will be crucial to protect our company’s digital assets, ensure compliance with security standards, and mitigate risks. You will also make sure our information assets and technologies are adequately protected from current and emerging threats. If you are passionate about data security, have experience with industry-standard security frameworks, and are ready to lead security initiatives for a growing company, we welcome you to join our team. We offer competitive compensation, a collaborative work environment, and opportunities for professional growth in the field of cybersecurity. ESSENTIAL DUTIES & RESPONSIBILITIES: · To network and communicate with various Law Enforcement Agencies for developing partnership for combatting the cybercrimes against children. · The incumbent will also be required to contribute to the delivery of training, workshops and conferences as required according to the project framework related to digital investigation of cyber-crimes against children. · To identify the gaps and assist the law enforcement agencies with technical solutions for effective investigation and prosecution of digital crime cases · To develop required software and tools for enhancing prosecution · To review, develop and amend policy drafts and propose suggestions to improve the effects of existing policies. · To supervise and guide the team working at ground level · To carry any other duties as assigned by senior members of ICP. EDUCATION AND EXPERIENCE Bachelor’s degree in Computer Science, Information Security, or a related field. Demonstrable experience as a Cybersecurity Manager, Information Security Officer, or similar role with at least 5+ years in cybersecurity management. · Law enforcement or Government background is highly desired · Overseas experience, experience working with international entities, and familiarity with child protection issues preferred KNOWLEDGE, SKILLS & ABILITIES: · Strong research, writing, and editing skills/experience required · Technical knowledge of tools, softwares required for investigation of cybercrime, · 5+ years of Project management, workflow, time management required · Experience with project Monitoring and Evaluation (M&E) desired · Excellent oral and written communication skills required · Superior interpersonal, time management, organizational, planning, and problem-solving skills · Ability to prioritize, successfully complete multiple tasks with attention to detail, and meet deadlines · Adaptability, flexibility, and ability to work independently and as part of a team · Proficient Hindi language – spoken and written – required · Proficient English language – spoken and written – required Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per month Benefits: Health insurance Work from home Ability to commute/relocate: Okhla Industrial Estate, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Required) Experience: forensic science: 5 years (Preferred) Language: Hindi, English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
We’re seeking a dynamic cybersecurity manager to join our team at India Child Protection As a cybersecurity manager, you’ll develop and oversee the implementation of our firm’s cybersecurity strategies. You will be crucial to protect our company’s digital assets, ensure compliance with security standards, and mitigate risks. You will also make sure our information assets and technologies are adequately protected from current and emerging threats. If you are passionate about data security, have experience with industry-standard security frameworks, and are ready to lead security initiatives for a growing company, we welcome you to join our team. We offer competitive compensation, a collaborative work environment, and opportunities for professional growth in the field of cybersecurity. ESSENTIAL DUTIES & RESPONSIBILITIES: · To network and communicate with various Law Enforcement Agencies for developing partnership for combatting the cybercrimes against children. · The incumbent will also be required to contribute to the delivery of training, workshops and conferences as required according to the project framework related to digital investigation of cyber-crimes against children. · To identify the gaps and assist the law enforcement agencies with technical solutions for effective investigation and prosecution of digital crime cases · To develop required software and tools for enhancing prosecution · To review, develop and amend policy drafts and propose suggestions to improve the effects of existing policies. · To supervise and guide the team working at ground level · To carry any other duties as assigned by senior members of ICP. EDUCATION AND EXPERIENCE Bachelor’s degree in Computer Science, Information Security, or a related field. Demonstrable experience as a Cybersecurity Manager, Information Security Officer, or similar role with at least 5+ years in cybersecurity management. · Law enforcement or Government background is highly desired · Overseas experience, experience working with international entities, and familiarity with child protection issues preferred KNOWLEDGE, SKILLS & ABILITIES: · Strong research, writing, and editing skills/experience required · Technical knowledge of tools, softwares required for investigation of cybercrime, · 5+ years of Project management, workflow, time management required · Experience with project Monitoring and Evaluation (M&E) desired · Excellent oral and written communication skills required · Superior interpersonal, time management, organizational, planning, and problem-solving skills · Ability to prioritize, successfully complete multiple tasks with attention to detail, and meet deadlines · Adaptability, flexibility, and ability to work independently and as part of a team · Proficient Hindi language – spoken and written – required · Proficient English language – spoken and written – required Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per month Benefits: Health insurance Work from home Ability to commute/relocate: Okhla Industrial Estate, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Required) Experience: forensic science: 5 years (Preferred) Language: Hindi, English (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person