Incident Commander

About Us
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of theCFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, KelloggCompany, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury,and record-to-report processes, earning us back-to-back recognition in Gartner's MagicQuadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding$100M, we experience a robust year-over-year growth of 24%. With a global presence spanning8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapidgrowth. We invite passionate and diverse individuals to join us on this exciting path to becominga publicly traded company and shape our promising future.SENIOR INCIDENT COMMANDER - ROLE & RESPONSIBILITIES. The incident commander will collaborate with other teams, including vendors, to drive theincident to closure.. The incident commander will lead the Major Incident (P1) in full capacity and work towardsrestoring services with the best possible effort minimizing the impact.. Bridge leadership and Coordination during a Mission-critical incident will be a crucial role.. Send out communication and timely notification for all incidents will be the responsibility.. The incident commander will continually work on all Ageing tickets and ensure no open,unattended, unassigned tickets for more than the agreed duration.. The Incident commander will be responsible for sending out daily/weekly/monthly reports on IMperformance, Tickets, Dashboards & Management reports related to Incidents.. The Incident commander will collaborate will all tower leads and take ownership ofeducating/training PRG on the IM process, Escalation process, & engagement processes foreffectiveness.. The Incident commander will also own CAB adherence. Coordinate activities between multiple support groups at all levels to ensure adherence to SLAswhere multiple groups are needed to resolve a single incidentSKILL & COMPETENCY

. ITIL Foundation or Expert Certification (Preferred)
. 5+ years of experience in Incident, Major Incident, Problem and Change Management.. Strong communication skills. Coordination and Collaboration skills. Eye for detail & Good understanding of statistical and analytical principles and processes. The ability to interact successfully with all levels of the Customer and IT provider organization.. Good negotiating, problem-solving, facilitation, and moderation skills. Knowledge and experience of contract and supplier management roles (how it ties into ServiceLevel Agreements (SLAs)What You'll Get. Competitive salary.. Fun-filled work culture (https://www.highradius.com/culture/). Equal employment opportunities.. Opportunity to build with a pre-IPO Global SaaS Centaur