Job Title: Backend Intern – QA (Call Audit & Support Role) Location: On-site Experience: Fresher / 0–1 Year Duration: 3–6 Months Stipend: 10k Industry: Ed-Tech Job Summary: We are seeking a proactive Backend Intern for QA, Call Audit & Support responsibilities. The intern will be responsible for reviewing call quality, maintaining backend reports, analyzing data, and supporting the operations team with backend tasks. Ideal for candidates who are detail-oriented and interested in QA, operations, and backend workflows. Key Responsibilities:QA & Call Audit: Listen to customer and sales calls for quality checks and compliance . Evaluate call recordings based on set parameters (accuracy, communication, process adherence). Prepare daily/weekly call audit reports . Highlight gaps and share feedback with the respective team. Backend Support: Maintain and update backend data, CRM entries, and internal trackers. Assist in managing student/lead data for the support team. Generate MIS reports using Excel/Google Sheets. Coordinate with teams for resolving backend issues. Data & Process Support: Organize and analyze call audit results and backend operations data. Identify improvements in processes and documentation. Support the QA/Operations team in daily workflow tasks. Required Skills: Good communication and listening skills. Basic understanding of QA/auditing concepts (training will be provided). Strong knowledge of Excel/Google Sheets (VLOOKUP, Filters, Pivot preferred). Detail-oriented and disciplined with data entry and analysis. Ability to multitask and work in a fast-paced environment. Job Types: Fresher, Internship Contract length: 6 months Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund
Job Title: Backend Intern – QA (Call Audit & Support Role) Location: On-site Experience: Fresher / 0–1 Year Duration: 3–6 Months Stipend: 10k Industry: Ed-Tech Job Summary: We are seeking a proactive Backend Intern for QA, Call Audit & Support responsibilities. The intern will be responsible for reviewing call quality, maintaining backend reports, analyzing data, and supporting the operations team with backend tasks. Ideal for candidates who are detail-oriented and interested in QA, operations, and backend workflows. Key Responsibilities:QA & Call Audit: Listen to customer and sales calls for quality checks and compliance . Evaluate call recordings based on set parameters (accuracy, communication, process adherence). Prepare daily/weekly call audit reports . Highlight gaps and share feedback with the respective team. Backend Support: Maintain and update backend data, CRM entries, and internal trackers. Assist in managing student/lead data for the support team. Generate MIS reports using Excel/Google Sheets. Coordinate with teams for resolving backend issues. Data & Process Support: Organize and analyze call audit results and backend operations data. Identify improvements in processes and documentation. Support the QA/Operations team in daily workflow tasks. Required Skills: Good communication and listening skills. Basic understanding of QA/auditing concepts (training will be provided). Strong knowledge of Excel/Google Sheets (VLOOKUP, Filters, Pivot preferred). Detail-oriented and disciplined with data entry and analysis. Ability to multitask and work in a fast-paced environment. Job Types: Fresher, Internship Contract length: 6 months Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund