IN-Associate – Technical Operations Engineer– IN- IT Services Co – IFS – PAN India

Line of Service

Industry/Sector

Specialism

Management Level

• Assist with deployment, configuration, monitoring, and optimization of Azure infrastructure components to ensure scalability, performance, and security.
• Database Operations: Support SQL Server and MongoDB environments, including basic administration, backup/restore tasks, and performance troubleshooting.
• Automation & Scripting: Create and maintain automation scripts using PowerShell (required), with additional support for Python or Bash to streamline operational workflows and reduce manual tasks.
• CI/CD & Azure DevOps Pipelines: Support the execution and troubleshooting of CI/CD pipelines in Azure DevOps (ADO), ensuring reliable and efficient code deployments
• Monitoring & Alerting: Help manage and enhance monitoring solutions including Datadog, Azure App Insights, and Log Analytics to proactively detect and resolve system issues.
• IT Service Operations: Participate in day-to-day operations using ServiceNow for incident, change, and request management in accordance with defined SLAs.
• System Integration & Troubleshooting: Support integrations between systems and troubleshoot application and infrastructure-level issues, collaborating with other technical teams as needed.
• Operational Reporting & Dashboards: Assist in creating and maintaining infrastructure and service health dashboards to support proactive monitoring and operational transparency.
• Alert Response & Incident Participation: Monitor system alerts and participate in incident resolution activities, following standard response and escalation procedures.
• Collaboration & Team Support: Work closely with engineers, developers, and operations teams to ensure alignment across infrastructure, applications, and support.
• Documentation & SOPs: Maintain accurate technical documentation, SOPs, and knowledge base articles to support consistent, repeatable operations.
  

Mandatory skill sets:

• 35 years of experience in a technical operations, site reliability, DevOps, or systems engineering role. Proficiency with Microsoft Azure services and infrastructure (VMs,PaaS, storage, networking, App Services). Solid working knowledge of SQL and MongoDB, including running queries and basic optimization or troubleshooting.
• Strong scripting skills in PowerShell; familiarity with Python or Bash is a plus. Experience supporting CI/CD pipelines in Azure DevOps (ADO) and understanding of deployment automation. Familiarity with monitoring and observability tools such as Datadog, Azure App Insights or Log Analytics. Hands-on experience using ServiceNow or similar ITSM systems for managing incidents, changes, and requests. Understanding of cloud and infrastructure troubleshooting, alert triage, and system recovery techniques. Excellent analytical, troubleshooting, and communication skills. Comfortable working in fast-paced environments and managing multiple priorities. Availability for occasional off-hours support for critical issues or cross-time-zone coordination. Preferred.
  

Preferred skill sets:

Years of experience required:

Education qualification:

Education

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date