Implementation Consultant CRM

Role:

Experience: 4+ Years
Location: Bangalore preferred (Fully Remote open across India) Shift: US / European time zones (fixed or rotational based on project needs)

About the Role

We are seeking experienced Implementation Consultants to lead end-to-end implementations of a CRM product enhanced with AI capabilities for US and European customers. This is a client-facing, individual contributor role where you will own customer implementations, provide business consulting, and ensure continuous value realization post go-live.

Key Responsibilities

Implementation & Delivery

• Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support
• Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value
• Translate customer business challenges into well-designed CRM and AI-enabled solutions
• Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs

Required Skills & Qualifications

• 4+ years of experience in implementation, consulting, or customer-facing delivery roles
• Proven experience delivering enterprise SaaS or CRM implementations end to end
• Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid)
• Excellent English communication skills (verbal, written, and presentation) mandatory
• Comfortable engaging with and influencing manager-level and senior stakeholders
• Strong customer empathy with the ability to understand and translate business requirements into solutions
• Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes
• Comfortable working in US or European time zones

Preferred / Nice-to-Have Qualifications

• Experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, Zendesk, Zoho, or similar)
• Exposure to AI-enabled CRM features such as automation, predictive analytics, recommendations, chatbots, or GenAI use cases
• Experience with SaaS platforms, enterprise product ecosystems, or ERP implementations
• Familiarity with system integration concepts and solution configuration
• Strong collaboration skills and ability to work effectively with global, cross-functional teams

What We Offer

• Opportunity to work on AI-powered CRM implementations for global customers
• High-ownership individual contributor role leading customer engagements
• Exposure to US and European enterprise customers
• Career growth in CRM, AI-enabled solutions, and global consulting

Interested Candidates can drop their cv's at nishas@smart-source.in

Regards

Nisha Singh

Smart Source