JOB DESCRIPTION Job Summary :- We are looking for enthusiastic and proactive individuals to join our customer service team as Chat Process Executives. This entry-level position is perfect for freshers eager to kickstart their career in customer support. You will engage with customers through chat, providing assistance and ensuring a positive experience. Key Responsibilities: • Interact with customers via chat, addressing their inquiries and providing helpful information. • Understand customer needs and offer appropriate solutions in a friendly manner. • Document customer interactions accurately in our systems. • Collaborate with team members. • Maintain accurate records of all chat interactions and lead information in the CRM system. • Meet individual performance metrics, such as response time and customer satisfaction. • Provide excellent customer service while identifying opportunities to promote additional services • Learn and adapt to feedback to improve performance and skills. Qualifications: • Freshers with a high school diploma or equivalent are encouraged to apply; a bachelor’s degree is a plus. • Excellent written communication skills in English. • Basic computer skills, including familiarity with chat applications and MS Office. • Strong willingness to learn and grow in a customer service role. • Ability to work in a fast-paced environment and handle multiple tasks. Skills and Attributes: • Customer-oriented mindset with a positive attitude. • Good problem-solving skills and the ability to think on your feet. • Team player with a collaborative spirit. • Strong attention to detail and ability to follow instructions. Benefits: • Competitive salary with opportunities for performance-based bonuses. • Comprehensive training program to enhance your skills. • Health insurance and other employee benefits. • A friendly and supportive work environment.