Ienergizer Gurugram is hiring For Travel Airline Process - 200 Opening

Key Responsibilities

• Customer Support:

  Provide assistance to internal or external clients by resolving queries, complaints, and issues related to their travel arrangements.

• Issue Resolution:

  Address travel-related problems, such as flight cancellations, delays, changes, and rebooking issues, ensuring minimal disruption for travelers.

• Vendor Coordination:

  Liaise with airlines,to manage bookings and resolve discrepancies.

• Documentation & Records:

  Handle all necessary documentation, maintain accurate records of transactions and calls, and update travel-related databases.

• Payment & Billing:

  Process payments and take care of billing and forex requirements as needed.

• Reporting & Analysis:

  Keep track of travel expenses and budgets, and contribute to reporting efforts by documenting and organizing travel-related information.

Required Skills & Qualifications

• Communication:

  Excellent oral and written communication and articulation skills are essential for handling client interactions effectively.

• Technical Proficiency:

  Experience with Global Distribution Systems (GDS) and a strong understanding of travel booking processes are often required.

• Problem-Solving:

  Strong analytical and problem-solving skills to identify root causes and offer effective solutions to complex travel issues.

• Organizational Skills:

  Meticulous attention to detail and strong organizational abilities to manage multiple tasks and deadlines.

• Customer Service:

  A commitment to providing exceptional customer service and building positive relationships with clients.

• Domain Knowledge:

  Experience in domestic and international travel, including booking flights,

Flexible to Work in shifts
5 days Work in a weekSalary Up to 30 CTC Per Month (Annual Package of 3,60 000)Contact Diksha HR:- 8851567554, Sheetal HR:- 8800918189