Idyllic Software

Operations Head – On-site (Surat Office)Location: Surat, Adajan Palanpur, Gujarat Company: https://hellohelp.in Job Type: Full-time, On-site Timing: 8:30 AM – 7:00 PM About HelloHelp: HelloHelp is a growing platform that connects customers with reliable home helpers and service providers. We’ve recently launched our operations in Surat and are looking for a proactive and responsible Operations Head to lead our on-ground operations and ensure smooth daily functioning. Key Responsibilities: Oversee daily operations at the Surat office. Manage customer appointments and assign helpers based on location and availability. Ensure helpers reach the customer’s location on time and provide them with clear directions using Google Maps and our application. Handle customer calls, create new appointments, and manage last-minute or ad-hoc requests. Coordinate between customers and helpers to ensure appointments are successfully completed. Maintain records of appointments, attendance, and operational activities. Take ownership of the office’s day-to-day functioning and ensure efficiency throughout the day. Should know to ride a bile with a valid license so you can help drop the helper to be on time if need be. Requirements: Strong computer skills (comfortable using web and mobile applications). Good knowledge of Google Maps and navigation. Excellent communication and coordination abilities. Strong problem-solving and multitasking skills. Ability to manage a team and take ownership of responsibilities. Previous experience in operations, field coordination, or customer service is an added advantage. Must be based in Surat and able to work on-site in Adajan area. Working Hours: 8:30 AM – 7:00 PM (Monday to Saturday) Why Join Us Be part of a growing tech-driven service company expanding rapidly across cities. Take on a leadership role with hands-on operational responsibilities. Opportunity to shape the local operations and make a visible impact from day one.