Job Description: You will work closely with the Delivery Manager, Functional Solution Architects, and clients to architect technology solutions that meet client needs. This involves leading project discovery workshops, creating scope and development estimates, and documenting requirements and designs. You will also mentor development and QA teams, lead application design, development, and support of Salesforce projects, and ensure the system meets business unit expectations and performance requirements. Your responsibilities will include detailed design of Salesforce projects, utilizing UML diagrams, design documentation, and best practices. Requirements: - Strong experience in configuration, customization, and programming with APEX APIs, APEX Triggers, Lightning Aura Components, and LWC. - Practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls. - Experience in leading teams to analyze complex problems and implement solutions. - Proficiency in Salesforce CRM with end-to-end implementation experience, Salesforce.com integration, programming using Salesforce SFDC, Force.com, Java, JavaScript, XML, etc. - Strong Service Oriented Architecture and integration background. - Ability to define system landscape, identify gaps, and deliver CRM solutions. - Additional experience in Workflow Alerts and Actions, and programming with APEX, J2EE, HTML, XML, JSON. - Detail-oriented with the ability to learn new technologies and solutions quickly. - Ability to work independently, be a self-starter, and an innovator in exploring new technologies. Non-Technical Skills: - Good communication skills (written & spoken). - Strong analytical and logical thinking abilities. - Positive attitude and flexibility to work across teams and clients. Qualifications: - Bachelor's Degree or equivalent. - 5+ years of experience in developing technology solutions. - 3 years of experience in managing client-facing projects. - Specialization in gathering and analyzing information, designing comprehensive solutions, and meeting best practice standards and client needs. Responsibilities: - Serve as the first point of contact for all clients, ensuring customer support requests are entered into the incident ticketing system. - Create incidents in the ticketing system from e-mails and assign them to support staff. - Resolve technical incidents and escalate issues as needed. - Support employee inquiries regarding customer reported technical issues. - Provide verbal communication to management and written communication to customers on the status of issues. Qualifications/Requirements: - College or equivalent degree in Computer Science, Information Technology, or related field. - Relational database experience and SQL knowledge. - Ability to work well with other employees, exceptional customer service skills, and the ability to take ownership of issues. Experience: - 2+ years of application support activities. - Good written and verbal communication skills.,
As a Technology Architect at our company, you will play a crucial role in architecting technology solutions to meet client needs and ensure the software product is leveraged correctly. You will work closely with the Delivery Manager, Functional Solution Architects, and clients to lead project discovery and definition workshops, contribute to scope and development estimates, and document requirements and designs. Additionally, you will be responsible for leading and mentoring development and QA teams for multiple projects, as well as the application design, development, and support of Salesforce-related projects. Key Responsibilities: - Collaborate with stakeholders to architect technology solutions that meet client needs - Lead project discovery and definition workshops, contribute to scope and development estimates, and document requirements and designs - Mentor development and QA teams for multiple projects - Design, develop, and support Salesforce-related projects - Ensure that the system meets the defined expectations of the business unit and performance requirements - Utilize UML diagrams, design documentation, and best-practice methodologies for detailed design of Salesforce projects - Implement proper testing and closely monitor performance requirements Qualifications Required: - Bachelor's Degree or equivalent - 5+ years of experience in developing technology solutions - 3 years of experience in managing client-facing projects - Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Lightning Aura Components, and LWC - Practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com controls - Proficiency in Salesforce (SFDC) CRM with end-to-end implementation experience - Experience in Salesforce.com integration, programming using Salesforce SFDC, Force.com, Java, JavaScript, XML, APEX, J2EE, HTML, XML, JSON - Ability to define the system landscape, identify gaps, and deliver CRM solutions - Detail-oriented with a strong ability to learn quickly and leverage new technologies - Good communication, analytical, logical thinking skills - Positive attitude, flexible to work across teams and clients In this role, you will also be responsible for serving as the first point of contact for all clients, ensuring customer support requests are entered into the incident ticketing system, resolving technical incidents, and providing support for employee inquiries regarding technical issues. Qualifications/Requirements: - College or equivalent degree in Computer Science, Information Technology, or related field - 2+ years of application support activities - Relational database experience and SQL knowledge - Exceptional customer service skills - Ability to work well with other employees - Strong written and verbal communication skills We are looking for a self-starter who is a cutting-edge innovator and continually studies new technologies. If you meet the qualifications and are interested in this position, please share your updated CV and call 9156151260.,