ICure Solutions Private Limited

JOB BRIEF A Front Desk Receptionist’s duties and responsibilities include Customer Service, Administrative Duties, Communication and Coordination, Front Desk Management, Customer Satisfaction and Feedback and Reporting 1. Customer ServiceGreeting Visitors: Welcome customers and guests warmly and professionally upon arrival. Answering Inquiries: Provide accurate information about services, products, and procedures. Understand the purpose of visiting guests and schedule a meeting with the concerned person. Service Appointment Management: Schedule, confirm, and manage service appointments. Customer Support: Assist with basic troubleshooting and direct customers to the appropriate department. 2. Administrative DutiesData Entry: Accurately enter customer details, service requests, and other relevant information into the system. Billing and Payments: Prepare invoices, process payments, and issue receipts. Documentation: Maintain organized records of customer pending enquiries, interactions, service histories, and complaints. Inventory Monitoring: Track accessories stock and pantry requirements and coordinate replenishment. 3. Communication and CoordinationInternal Communication: Relay customer requests and concerns to technicians or service staff. Follow-up Calls: Notify customers about service progress, completion, or delays. Handling Escalations: Direct unresolved issues to supervisors or senior staff for further assistance. Upselling and Cross-Selling: Suggest additional products or services to enhance customer value during waiting time. 4. Front Desk ManagementWorkspace Maintenance: Keep the front desk area clean, organized, and presentable. Equipment Handling: Ensure the proper functioning of phones, computers, and office equipment. Safety and Compliance: Follow security and safety procedures while maintaining confidentiality of customer data. 5. Customer Satisfaction and FeedbackProblem Resolution: Address and resolve minor customer complaints efficiently. Feedback Collection: Solicit customer feedback on Google Business and take permission to record a short video of client comments for service improvements. Enhancing Customer Experience: Deliver exceptional service to ensure customer loyalty and satisfaction 6. ReportingDaily Activity Logs: Prepare and submit daily reports on service centre activities and customer interactions. Incident Reporting: Document unusual incidents and escalate critical issues to management. Customer Requirement: Prepare and submit a list of customer queries and requirement Skills & Qualifications Required:Strong interpersonal and communication skills Strong English communication. Both verbal and written Organizational and multitasking abilities Proficiency in customer relationship management (CRM) systems and office software Problem-solving and conflict resolution skills Customer-centric approach with attention to detail Persuasive selling and negotiation abilities Professional phone etiquettes Ability to work under pressure. Qualification must be 12th Plus At least 1 year of experience in upfront customer dealing