Process Excellence Manager IDFC FIRST Bank

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. - Ensure timely turnaround of cases at the RM level - Maintain a high First Time Resolution (FTR) percentage - Successfully convert Central Campaigns - Achieve Customer Satisfaction Score (CSP) of 90% or higher - Maintain renewal rates of 90% or higher - Manage ca...

Posted 3 months ago

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Process Excellence Manager IDFC FIRST Bank

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Process Excellence Manager in Retail Banking within the Business Banking department, your primary focus will be on driving operational efficiency and excellence in processes. You will be the ICON Champion and play a crucial role in managing regional campaigns as the Central Campaign Manager. Additionally, you will provide regional portfolio support and assist Relationship Managers (RMs) in structuring cases above Rs. 5 Crores. Key success metrics for this role include ensuring timely turnaround of cases at the RM level, maintaining a high First Time Resolution (FTR) percentage, successfully converting Central Campaigns, achieving Customer Satisfaction Score (CSP) of 90% or higher, maint...

Posted 5 months ago

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