2 Ibm Domino Jobs

Summary Description Summary of This Role Performs the installation, repair and preventative maintenance of servers and edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment. What Part Will You Play Prepares servers, desktops, and laptops by imaging devices in preparation for deployment and testing them for proper operation, as needed. Creates and maintains image(s) for hardware setup, as assigned. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Begins to troubleshoot complex connectivity issues. Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU). Assists in the maintenance of Group Policy for Edge of Network Endpoints and Operating Systems. Unlocks team member accounts, as needed from a backup perspective. Occasionally proposes, develops, and communicates technical, systems, and application standards and ensures compliance with existing standards. Responds to complex technical issues surrounding server/desktop/laptop hardware (e.g. responsible for scheduling and getting bad equipment fixed/replaced through the vendor), Microsoft Operating Systems, IBM (Domino), and/or installed software (e.g. troubleshooting encryption software issues, troubleshoots and fixes vulnerabilities identified by information security, software vendors, or operations risk assurance), and follows through to appropriate resolution, while creating a repeatable process and eliminating recurring problems. Services issues related to Mobile Device Management (MDM) platform and the MAC operating system. Acts as tier 2 support for lower level analysts on hardware and software issues. Performs routine All System Outages (ASO) to ensure Security and Patch Management are held within the tolerances of acceptable system performance. Supports testing and evaluation of new desktop packages and implements prototypes. Assists with projects by completing assigned tasks and recommends options to project leader in order to meet goals. Occasionally leads projects. Works with external vendors to ensure a smooth and successful delivery of any externally sourced services and products. Adheres to technology policies and complies with all security controls while providing guidance to lower level analysts. Assists with the design and implementation of robust and scalable solutions to establish and maintain server and desktop hardware and software. Helps design server and desktop support strategies that, on the latter, also take into account office bound and remote user base using both manual procedures and desktop tools. What Are We Looking For in This Role Minimum Qualifications Bachelor&aposs Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered Typically Minimum 4 Years Relevant Exp Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT customer support environment will be considered Preferred Qualifications Relevant vendor accreditation desirable. What Are Our Desired Skills and Capabilities Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Client facing communication skills - Builds positive customer relationships, and works with clients to understand and respond to issues Problem resolution skills - Investigates and provides solutions to issues, incidents, and problems Organization - Prioritizes work according to business need, with minimal support Show more Show less

Role & responsibilities Technical Skills Required: • Strong understanding of IBM Domino (Lotus Notes) server and client environments. • Experience with mail routing, replication, directory services, NSF databases. • Familiarity with Domino console commands, logs, and configuration files. • Basic scripting knowledge (LotusScript, Domino Admin commands). • Familiarity with Windows server OS and Active Directory. • Tools: Domino Administrator, Notes client, ITSM platforms (ServiceNow, Remedy), Monitoring tools. ________________________________________ Behavioral & Process Skills: • Strong communication and problem-solving skills. • Attention to detail in root cause analysis and documentation. • Ability to work in 24x7 or rotational support models as needed. • Exposure to ITIL processes: Incident, Problem, and Change Management. • Collaborative attitude in cross-functional, global delivery environments. ________________________________________ Qualifications: • Bachelors degree in computer science, Information Systems, or related field. • 37 years of experience in application support roles. • IBM Domino certifications (preferred, not mandatory). • ITIL Foundation certification (preferred). ________________________________________ Working Model & AMS Expectations: • Work as part of a managed services team supporting global clients. • Align with service levels (SLA/OLA) and maintain KPI compliance. • Participate in daily status calls, shift handovers, and weekly reviews. • Contribute to Service Improvement Plans (SIPs), root cause trend analysis, and automation initiatives. • Provide inputs for patching, upgrade windows, and UAT validation as part of AMS lifecycle. Preferred candidate profile