Service Desk Associate- ITIL NTT DATA North America

2.0 - 6.0 years

0 Lacs

karnataka

On-site

NTT DATA is looking for a ServiceDesk Associate- ITIL to join the team in Bangalore, Karnataka, India. In this role, you will be responsible for answering customers" contacts via agreed channels, recording reported issues, identifying issues, applying fixes, and investigating root causes using processes and industry knowledge. You will provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail. Additionally, you will screen, refer, and diagnose internal inquiries and work requests related to PC maintenance. As a ServiceDesk Associate- ITIL, you will also act as a coach and an escalation point for less experienced colleag...

Posted 1 month ago

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