Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of North Star Market Implementation Programme Manager Principal responsibilities Drive the effective delivery of the agreed business case and roadmap, working day to day with teams across technology, the business and transformation to prioritise workload, escalate and resolve issues and ensure progress remains on track Lead the communications with senior stakeholders and sponsors, presenting progress updates and latest developments at various central workstream forums. This is a complex environment that spans multiple areas of IWPB, the role holder is critical to ensuring stakeholder remain aligned Proactively identify, manage, remediate and control delivery risks/dependencies (RAIDs) across the Programme, and act as the key escalation point, driving mitigating actions and onward escalation, collaborating with local market teams as appropriate Build strong partnerships with Markets, Transformation, Technology and Design teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of the product. Ensure effective governance structures are in place across markets, this will include facilitation of key forums, with quality/timely material preparation. Forums will include the Steering Committees, regular working groups and ad hoc Senior Executives Forums. Deliver Programme level reporting, devise programme plans and make delivery related interventions which may include re-planning and re-prioritization. Establish Change controls: To ensure deliveries are in line with HSBC s risk appetite and change standards. The role-holder will be expected to establish effective controls, procedures and quality assurance processes; including driving the adoption of HSBC change standards and working in alignment with HSBC project methodology at all times. Requirements Significant experience (12 years plus) defining and leading complex change programmes in a highly matrixed environment Proven ability to shape change from the start, including business case definition, establishment of governance structures, definition of change approach and movement of programmes from initiation into delivery A polished and confident communicator with experience working with a broad range of senior stakeholders equally confident in written and verbal communication Knowledge of and experience in driving technology change previous experience in a similar digital environment is a distinct advantage. Able to bridge the gap between tech and business Proven project management capability with experience operating in Agile Delivery, confident in use of Jira and Confluence alongside MS Office suite Data driven in their decision making and prioritisation. Experience in building real time dashboards to better manage programme delivery and/or programme outcomes is an advantage You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.