HR Solutions (Consulting Services)

Contact: chloenguyen.hrta@gmail.com Location: Thane, Maharashtra, India Industry: Call Center, Supplements Responsibilities: Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies: Develop procedures and policies for the sales team to ensure target achievement. Set key performance indicators (KPIs) for the team to meet sales targets. Create effective call scripts and sales promotions to attract and engage customers. Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction. Monitor random calls to enhance quality, minimize errors, and track operational performance. Ensure all relevant communications and data are updated and recorded accurately. Review staff performance, identify coaching needs, and plan coaching sessions. Handle the most complex customer complaints or inquiries. Support subordinates in resolving difficult issues and provide appropriate directions. Propose staffing changes. Evaluate staff on KPIs at year-end and set new KPIs for the following years. Prepare daily sales reports. Motivate and retain staff. Requirements: Fast action, dynamic & professional in actions. Proficient in English with 6 years of experience in a similar position, managing teams of 50 or more members. Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational levels. Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluation. Highly responsible and willing to work overtime. Familiarity with a startup environment and strong reporting skills are preferred.